TAILWHIP.STORE SHIPPING POLICY
Shipping policy at tailwhip.store
I. General information
This Shipping Policy sets out the rules for the delivery of goods ordered from the tailwhip.store online shop.
Delivery of ordered goods shall be made only through a courier company.
The shop will make every effort to deliver ordered goods in the shortest possible time.
II. Order processing time
The delivery time consists of the order processing time and the delivery time, only working days are taken into account.
The delivery time is up to 3 working days from the order confirmation.
The delivery time depends on the courier company and is usually 1-2 working days.
III. Shipping costs
The shipping costs of the ordered goods will be automatically calculated at the time of placing the order and are dependent on the weight and dimensions of the shipment.
Information on the total shipping cost will be presented to the Customer before the order is placed.
IV. Delivery terms
Delivery of the ordered goods takes place to the address indicated by the Customer when placing the order.
Upon receipt of the consignment, the Customer is obliged to check the condition of the consignment in the presence of the courier. In the event of damage to the consignment, a damage protocol should be drawn up in the courier's presence.
The courier is obliged to deliver the consignment to the Customer's premises only if the weight of the consignment does not exceed 30 kg. For orders with a higher weight, the Customer is obliged to collect the consignment from the courier's car.
V. Delays in delivery and lost parcels
In case of delays in delivery exceeding 7 working days, the Customer has the right to contact the Shop in order to explain the reasons for the delay and to set a new delivery date.
If the parcel is lost by the courier company, the Shop will immediately send a replacement to the Customer at its own expense. If the goods are not available, the Shop will refund the Customer the whole amount paid.
VI. Final provisions
In matters not regulated by this Dispatch Policy the relevant provisions of the Shop's Regulations and generally applicable law shall apply.
The Dispatch Policy shall enter into force as of the date of its publication on the tailwhip.store website.